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If you want to make a return or complaint, you can do it through the form below.
When ordering from the Website private persons have three years at most to make a complaint from the day of receiving the product. If the customer wish to notify a defect on the product The Company should be contacted as soon as the fault has been detected. If the complaint shall be considered legal it has to be made in due time after discovering the fault. A complaint made within two month from detection of the fault will always be considered as valid.
The customer is recommended to examine the product on receipt and report damages on the packaging to the transport company or the point of delivery and note the damages on the delivery note.
The customer can make a complaint by returning the product to the address stated on The Website. The costumer is responsible for the condition of the product from dispatch from its location to receipt by The Company. We recommend therefor that the product is sent back in the original package, well packed and traceable. The Company will not collect packages sent as C.O.D. Cash-On-Delivery.
When The Company has received the product subject of the complaint and established that the complaint is valid, the customer will be compensated in accordance with the applicable laws and regulations. The fault will be mended or the faulty product will be replaced by a new product. If these options are not viable or The Company consider it more cost effective, The Company will reimburse the amount paid for the order and the return freight cost. Note that The Company has the right to deny a complaint if it turns out that the product is not faulty in accordance with the laws and regulations, and in that case The Company will not reimburse eventual expenses for return freight.