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TERMS AND CONDITIONS
Living With Animals by Sweden AB is marketed under the registered trademark Miwo®.
For questions regarding Miwo®, or concerning these terms and conditions, please contact our customer service ator on telephone number +46-33-720 69 89.
Address: Living With Animals by Sweden AB, Götsered 21, 504 91 SANDHULT, Sweden
1. GENERAL PROVISIONS
These general terms and conditions (‘The Terms’) are applicable for orders made by the customer on(‘The Website’) and Living with Animals by Sweden AB, organization number 559029-4400 (‘The Company’). Contact details and general information about The Company are stated on the Website. The Terms are only applicable for a costumer who places an order and thereby purchase a merchandise form The Company on The Website.
In addition to The Terms the integrity policy of The Company is valid. In this policy it is stated how personal data of the customer is handled.
To make a purchase as a private individual the customer has to be over 16 years of age and be under guardianship. An individual under the age of 16 needs to provide consent from the guardian to make a purchase.
We reserve the right to alter The Terms, but the terms stated when the order was issued are valid for that purchase. All changes will appear on the latest published version of The Terms on The Website.
- AGREEMENT AND ORDER
- PRODUCT INFORMATION
- PRICES AND PAYMENT
To be able to effectuate a purchase at The Website, the customer has to accept The Terms.
The Company will send an order confirmation by e-mail as soon as possible after receiving the order. The purchase agreement is valid after confirmation from The Company and receipt of the order confirmation by e-mail.
We reserve the right to deny an order, if for example the customer has stated faulty details or in case the order cannot be effectuated due to clearance sale.
Please note that we do not keep a record of products ordered that are temporarily unavailable. Such products have to be ordered at a new purchase.
We reserve ourselves for clearance sale and for eventual image or typing errors on The Website, in advertisements or in other marketing material and product descriptions. The Company has the right to correct such errors, change and update information on The Website and continuously perform product alteration and improvements on The Website.
Images on The Website, in advertisements or other marketing material showing products should be considered as illustrations and not a specification of the product features, functions, origin or warranty. The Company is not responsible for information originating from a third party on The Website.
The content on The Website is protected by copyright. Product names and logotypes can also be protected by trademark rights or marketing law legislation. Consequently trademarks, company names, product names, images and graphic illustration, design, layout and product information, services and other content cannot be copied or used without consent by The Company.
The prices shown on The Website at the time of ordering are valid for the order, if no other agreement has been made or circumstances not evidently are the cause of change.
The prices are in Swedish Crowns and include current VAT. Charges for payment and delivery are not included in the price, these charges are stated separately. The total order price is displayed before the order is finalized and in the order confirmation.
The Company endeavours to show as correct information as possible on The Website. We reserve ourselves for eventual misprints or incorrect prices stated on the Website and The Company is not committed to prices that should have been perceived as clearly unrealistic. The Company will notify the customer in case of an incorrect product price in the order and await approval of the corrected price to consider the order as confirmed.
The customer can choose payment method and in accordance with separate payment terms stated on The Website. We reserve the right to not always provide all payment alternatives or change the payment method if the chosen method cannot be effectuated at the time.
5. CAMPAIGNS, DISCOUNT CODES AND SPECIAL OFFERS
From time to another The Company can launch campaigns, discount codes or other offers for different products (‘Special Offers’). The reduced price or favorable terms are only valid for the mentioned products in the Special Offer during the limited period that is specified in connection with the actual Special Offer or as long as the product is available in stock. Otherwise The Terms are valid.
The Special Offer cannot be combined with other discounts unless that is clearly stated.
At the time of finalizing or withdrawing the Special Offer, The Terms are valid in its entirety for the products that previously were subject to the Special Offer.
6. ABANDONED SHOPPING CART
In the case that the customer has put merchandises in the shopping cart, but not finalized the order, we will send a reminder by e-mail and list the products put in the cart provided that the customer is a client and has not declined to receive marketing from The Company or has consented to receive marketing.
The customer can at any time decline marketing by tick ‘unsubscribe’ in the received e-mail.
The shopping cart can be recreated at any time with all the products chosen in it. To recreate the cart no particular action is required on the part of the customer. Price and availability for the products are based on the prices and availability at the time of placing the products in the cart. We reserve the right to change the prices in connection with Special Offers or clearance sale.
Freight charges will be added to the order if nothing else is clearly stated when the order is placed. More information regarding delivery alternatives are specified on The Website. N.B. the possibility to provide the different alternatives can be limited at certain occasions.
The delivery time varies depending on the alternative chosen. The expected delivery time is stated on The Website and will be shown to the customer during the ordering process.
Provided there is no special agreement, the delivery time is 30 days from the date The Company has provided a written order confirmation. N.B. delivery times are approximate and deviations can occur. If the delivery time is prolonged the customer will be notified.
The customer will be notified before the delivery where and when the order will be received or can be collected. The customer is responsible for receiving or collecting the order before the expiry date specified on the notification. Packages can be collected personally by showing valid ID-card and order number. For unclaimed packages The Company has the right to charge a fee of SEK 150 covering handling costs for the order and the return freight.
8. RIGHT OF WITHDRAWAL FOR PRIVATE PERSONS
The customer has the right to withdraw a purchase placed on the Website within 14 days without stating the reason, with exception for what is stated below. If the customer wish to exercise the right of withdrawal the company has to be notified within 14 days from receipt of the package (‘The Withdrawal period’).
When the order has been placed on The Website, the customer is allowed to open the package and examine the product to the extent necessary to determine if the product is satisfactory. In the case that the product has been handled to a greater extent than necessary to determine the features or function, The Company has the right to make a deduction for reduced value on the amount to remit back to the customer. The deduction corresponds to the reduced value compared to the original value of the product.
N.B. The right of withdrawal is not applicable for all products.
Custom made products fabricated according to instructions of the buyer or products that has otherwise been clearly personalized are exempt from the right of withdrawal.
It will be clearly stated that the right of withdrawal is not applicable when ordering a product that is exempt from the right of withdrawal. For a product that has been sealed, the right of withdrawal is not applicable if the seal is broken. The right of withdrawal is cancelled when the seal is broken.
To exercise the right of withdrawal the customer is required to send a message to The Company before the Withdrawal period is expired. To facilitate the handling of the matter the message should contain name, address, order number, order date, e-mail address and a list of the products to cancel, if the order contain multiple products. The message can be submitted using our complaint/return form, or the standard form provided by Swedish Consumer Agency.
The products should be sent back as soon as possible and not later than 14 days after the date of sending the message to cancel the purchase. The right of withdrawal is considered valid if the product are sent back before the 14 days period has expired. When using the right of withdrawal the freight cost for the return of the product is paid by the customer. The costumer is responsible for the condition of the product from dispatch from its location to receipt by The Company. We recommend therefor that the product is sent back in the original package, well packed and traceable.
When the order has been cancelled, the customer will receive the total amount paid, including freight cost except if a more expensive than the standard delivery was chosen by the customer. The reimbursement will be effectuated as soon as possible not later than 14 days after receipt of the notification to exercise the right of withdrawal. The reimbursement will be effectuated as soon as possible by the same method of payment as chosen by the customer when ordering, if nothing else has been agreed. The reimbursement is free of charge for the customer. In order to effectuate the reimbursement, The Company has to receive the product or a dispatch note confirming the delivery.
9. OPEN ORDER FOR PRIVATE PERSONS
In addition to the legal right of withdrawal, The Company is offering all customers 14 days right to cancel and right to change from one to another product. How to return the product to The Company and the procedure is described in the paragraph 8.
For the products that are comprised by warranty, the time of warranty and other terms are stated with the product description on The Website.
To be able to claim the warranty a receipt of the purchase and the dispatch note has to be presented. There can be special warranty terms depending on the supplier of a product. This information is stated in the product description.
11. COMPLAINTS FOR PRIVATE PERSONS
When ordering from the Website private persons have three years at most to make a complaint from the day of receiving the product. If the customer wish to notify a defect on the product The Company should be contacted as soon as the fault has been detected. If the complaint shall be considered legal it has to be made in due time after discovering the fault. A complaint made within two month from detection of the fault will always be considered as valid.
The customer is recommended to examine the product on receipt and report damages on the packaging to the transport company or the point of delivery and note the damages on the delivery note.
The customer can make a complaint by returning the product to the address stated on The Website. The costumer is responsible for the condition of the product from dispatch from its location to receipt by The Company. We recommend therefor that the product is sent back in the original package, well packed and traceable. The Company will not collect packages sent as C.O.D. Cash-On-Delivery.
When The Company has received the product subject of the complaint and established that the complaint is valid, the customer will be compensated in accordance with the applicable laws and regulations. The fault will be mended or the faulty product will be replaced by a new product. If these options are not viable or The Company consider it more cost effective, The Company will reimburse the amount paid for the order and the return freight cost. Note that The Company has the right to deny a complaint if it turns out that the product is not faulty in accordance with the laws and regulations, and in that case The Company will not reimburse eventual expenses for return freight.
12. APPLICABLE LAW AND DISPUTES
For questions regarding complaints, right of withdrawal or other questions concerning placing an order, please contact our Customer Service.
The National Board for Consumer Complaints, ARN, (www.arn.se), Box 174, 101 23 Stockholm, provide assistance to private persons in case of dispute. The Company’s policy is to follow the recommendations given by ARN. The consumer can also contact the EU platform for disputes on the website http://ec.europa.eu/consumers/odr.
Dispute between companies will be settled in a district court.
21-08-2018 version 1.0